Privacy Policy

Who we are

Suggested text: Our website address is: https://farmersmarketshop.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

 

Thank you for visiting the website of [California Certified Farmers Markets, Inc.] (collectively, “CCFM”, sometimes referred to as “we”, “our” and “us”). This notice describes the types of information that we may collect from you or that you may provide when you use this website (“Site”), any of our mobile applications (“Apps”) or our social media pages (“Social Media”, and together with the Site and Apps, our “Services”), and our practices regarding your information and how we will treat it. [Note: Confirm the name of the entity.]

We may change this notice from time to time. If we make any material change to this notice, we will inform you only by posting an announcement on our Site or Apps, as applicable. Your continued use of our Services after we make any change is deemed to be acceptance of that change, so please check this notice periodically for updates.

 1) Information We May Collect About You and How We Collect It

We may collect several types of information from and about you, including information:

(a) By which you may be personally identified, such as your name, e-mail address, telephone number, credit card numbers or any other identifier allowing you to be contacted (“Personal Information”); and

(b) That is about you or your device but does not individually identify you, such as usage details, IP addresses and information collected through cookies.

We may collect this information:

(a) Directly from you if and when you provide it to us, including through our registration, “Mailing List”, subscription services, and Social Media; and

(b) Automatically as you navigate through our Services through automatic data collection technologies.

2) Information We Collect through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies that help us personalize and continually improve your experience on our Site. We may collect certain information about your equipment, browsing actions and patterns, including:

(a) Details of your visits to our Services, e.g., traffic data, location data, logs and other communication data and the resources that you access and use on our Services; and

(b) Information about your computer, mobile device and internet connection, including your IP address, operating system, browser type and unique identifier for your device.

The information that we may collect automatically is intended to be statistical data and may include Personal Information. As mentioned before, it helps us improve our Services by delivering a better and more personalized experience, including by enabling us to:

(a)  Estimate audience size and usage patterns;

(b) Store information about your preferences, allowing us to customize our Services according to your individual interests in the future if appropriate; and

(c) Recognize you when you return to our Services.

The technologies we may use for this automatic data collection may include:

(a)Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, we may issue cookies when you direct your browser to our Services.

(b) Flash Cookies. Certain features of our Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Services.

California Business & Professions Code Section 22575(b) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings or signals. We do not currently take actions to respond to Do Not Track signals. It is our view that a uniform technological standard has not yet been developed. We may adopt a standard once one is created.

 3) How We Use Your Information

We use information that we collect or that you provide to us:

(a) To present our Services to you;

(b) To provide you with information, products or services that you request from us;

(c) To fulfill any other purpose for which you provide it;

(d) To notify you about changes to our Services or any products or services we offer;

(e) To allow you to participate in interactive features on our Services;

(f)  To publish our own marketing and promotional materials;

(g) In any other way we may describe when you provide the information; or

(h) For any other purpose with your consent.

[Note: Will CCFM share or sell Personal Information to third parties other than those stated in Section 4 (a) and (b)? Will CCFM use the collected Personal Information for marketing and/or promotional materials?]

We may also use your information to contact you about our services that may be of interest to you. If you do not want us to use your information in this way, please do not sign up for our subscription services. If you have already received e-mails through our subscription services, and you wish to discontinue the services, you may send us an e-mail at support@ccfm.com stating your request.

 4) Disclosure of Your Information

We may disclose Personal Information that we collect or you provide:

(a) To contractors, service providers and other third parties we use to support our Services and who are bound by contractual obligations to keep your Personal Information confidential, including our third party service providers who process credit card payments;

(b) To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us about users is among the assets transferred;

(c) To fulfill the purpose for which you provide it;

(d) To publish our own marketing and promotional materials;

(e) For any other purpose disclosed by us when you provide the information; or

(f)  With your consent.

We may also disclose your Personal Information:

(a) To comply with any court order, law or legal process, including to respond to any government or regulatory request;

(b) To enforce or apply the Terms of Use and other agreements, including for billing and collection purposes; or

(c) If we believe disclosure is necessary or appropriate to protect our rights, property or safety and that of others.

5) Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Site and Apps that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes, if applicable. To make such a request, please send an email to support@ccfm.com  If you believe any of the information we possess about you is incorrect, please send an email to support@ccfm.com.

6) Children’s Privacy

Our Services are not direct to children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13.

7) Data Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we implement reasonable measures to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Services, or thereafter. Any transmission of Personal Information is at your own risk. It is important for you to protect against unauthorized access to your password and to your computer or mobile device. Be sure to sign-off when finished using a shared computer or mobile device and use other reasonable measures to secure your sensitive information. 

8) Links to Other Websites

We may provide (and permit other parties to provide) links to other websites or resources. Because you acknowledge and agree that we have no control of such websites and resources, we are not responsible for the availability of such websites or resources, and we do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such websites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website or resource.

9) Social Media Pages

We may have Social Media pages on Facebook, Twitter and Instagram, which permit you to post public messages or responses to articles, comments or other postings. You should be aware that by submitting such a posting, including any Personal Information in connection with it, it may become public.

We reserve the right to remove any posting or content in a posting on our Social Media pages at our sole and absolute discretion.


10) Contact Information and Refusal to Consent

To ask questions or comment about this privacy notice and our privacy practices, including reviewing and requesting changes to any of your collected Personal Information, contact us at support@ccfm.com or 818-591-8161.

If you do not consent to the collection, use and disclosure of your Personal Information, please do not provide us with Personal Information. If you have any additional questions, please contact us at the above e-mail address or telephone number.

Vendor Dashboard Help

Adding Products

Below are the required steps for adding products.

  1. Click on "Products" in the left hand menu near the top.
  2. Click "Add new product"
  3. Enter a Title
  4. Choose a product type.  Simple is for products without variations like color or size.
  5. Enter a Price
  6. Upload a product cover image - this is simply a picture of your product you are selling.
  7. Select a Category for your product.  This is a multiple-choice with our preset categories.  It's important for customers who are shopping by category.
  8. Add a Short Description.  This appears near the top of your product and it should be a short summary of your product
  9. Click Save Product.
Optional Settings

Below are optional settings for your products.

  1. Variable Products - see separate help topic
  2. Tags - this is an way for you to add keywords that further describe your product.  Enter them one at a time.
  3. Gallery Images - represented by the square box with a + in the middle, this is how you add additional images of your product. This is very common on Amazon and other online stores.  It's good to have a couple extra images if you have them.
  4. Inventory - if you have a finite quantity of products and you don't want to sell more than you have, Add info to this section.  The fields are self explanatory.
  5. Geolocation - this is typically the same as your store.
  6. Shipping and Tax - This is your opportunity to override your default Shipping Settings for a single product.  You'll only need to check the box to "Override your store's default shipping cost for this product" then set the unique pricing.
  7. Linked Products is a way to Upsell and Cross-sell your existing products. Just type in the boxes to find your other products to select them.
  8. Attribute and Variation.  If, for example, you sell a shirt that comes in different sizes, you'll need to create the Attribute for "size" and then create your variations (e.g. small, medium, large etc...)  Note: this requires you set the product type to "Variable" at the top of your product settings.  Simple products do not have variations.
  9. Other Options - here you can set a product to Online (live) or Draft (if you need more time to complete your edits).  You can also set Visibility if you need to.  Draft and Hidden are very similar.  You can also enable/disable product reviews if you like.
  10. Click Save Product.
Product Images

It is so important you have great, high resolution pictures of your products. Be sure to have bright lighting and a good camera.  Use a tripod if you can.  Your customers order with their eyes so the better your pictures are, the more you will sell.

Store Setup

Here are some tips on setting up your Vendor Store page here on the website so it looks great and invites customers in to buy your products.

  1. Click on Settings in the left hand menu and then on Store. This will bring up all your store settings.
  2. Upload banner -  the banner appears at the top of your store page as a background for the header.  This is a wide picture and can add style and design to your store page.  Find a nice picture to use... perhaps a picture of your tent at the market or a picture of your store or farm.  The suggested dimensions are 1200x470 pixels.  A .JPG is best.

 

Shipping Setup

If you plan to ship your products via USPS or similar, you'll want to configure these settings. If not, just make sure the checkbox for Enable Shipping is unchecked.

  1. In the left menu click on Settings and then on Shipping.  This will open up your shipping settings.
  2. Make sure you are seeing the store-wide shipping settings.  If you are not seeing this, click on the link that reads "To configure the default shipping settings, Click Here"
  3. Make sure the Enable Shipping checkbox is checked.
  4. Set a Default Shipping Price.  (e.g. $12) This is the minimum shipping charge for any item in your store.  Note: this is the "default" shipping price and you can override this on any of your individual products that might be very heavy or require a specific shipping price.
  5. Add a Per Product Additional Price.  (e.g. $4) This is the cost that gets added if someone buys more than one of your products.  So for example:  A customer purchases one item, they will be charged $12 (your default shipping price) and then increases the quantity to 2 items, they then are charged $16 (Default price + Per Product Additional Price)
  6. Add a Per Qty Additional Price - typically this is the same as the Per Product Additional Price.
  7. Choose a Processing Time from the dropdown menu
  8. Write your Shipping Policy into the text box
  9. Add your Refund Policy in the text box
  10. Be sure the "Ships from:" is set to United States (US)
  11. Set the Ship to to United States (US).  This will ensure you never are asked to ship internationally.  You can also set limits to where you will ship to.
  12. Click the button that reads "Save Settings"
Market Pickup
  1. To configure Farmers Market Pickup, click on Settings in the left hand menu, and then Shipping. 
  2. Make sure you are seeing the Zone settings.  If you are not, click on the link that reads "To configure Market Pickup Click Here"
  3. You will need to select the Vendor Shipping Zone
  4. Next, click the "edit" link that appears under the title Vendor Shipping Zone.  (you will need to hover your cursor over the words to reveal the edit link)
  5. Click on the button that reads "+ Add Shipping Method"
  6. Select "Local Pickup" and click the button "Add Shipping Method" to save.
  7. Next, we will edit the text for Local pickup by hovering over the words "Local Pickup" and clicking "edit".
  8. Change the title to "Farmers Market Pickup at Calabasas (example) - Saturdays 8am-1pm.  You'll put in the actual market you participate in and be sure to include the time of day you will be there.
  9. Add a Description - something like "Come to the Market and pickup your purchase"
  10. Click "Save Settings"
  11. If you attend more than one Farmers Market, you can click the "+ Add Shipping Method" once more and repeating the steps described above.
  12. When you're done, click the Save Changes button at the bottom.

 

Live Chat Setup

This link will take you to a detailed tutorial - Click Here